Overview
We want you to be satisfied with your Numeralytics purchase. Because our products include both standard merchandise and personalized items, return eligibility depends on the type of product purchased.
Please review your order information carefully before completing your purchase.
Codex Cards
Unused Codex Cards purchased directly from Numeralytics may be eligible for return within 14 days of delivery.
To qualify for a return:
- The card must be unused and in its original condition.
- Proof of purchase is required.
- Customers must contact Numeralytics before sending a return.
- Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Once an approved return is received and inspected, the refund will be issued to the original payment method.
Cosmic Cubs and Personalized Products
Cosmic Cubs and other personalized products are created specifically from the information submitted with your order.
Because these items are custom-made, personalized products are not eligible for return or exchange because of a change of mind, incorrect information supplied by the customer, or spelling/details approved at the time of purchase.
Please review all names, birth dates, and personalization information carefully before submitting your order.
If your personalized item arrives damaged, defective, or different from the information submitted with your order, contact us so we can review the issue and arrange an appropriate replacement or resolution.
Reflection Journals Purchased Through Amazon
Numeralytics Reflection Journals purchased through Amazon are fulfilled by Amazon and are subject to Amazon’s applicable return and refund policies.
Please initiate returns for Amazon purchases through your Amazon order history.
Damaged, Defective, or Incorrect Orders
If an item purchased directly from Numeralytics arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include:
- Your name
- Order number
- A description of the issue
- Photos showing the damage or incorrect item when applicable
Do not discard the item or packaging until we have reviewed your request.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding approval of the refund.
Approved refunds will be issued to the original payment method.
After a refund is processed by Numeralytics, additional processing time may be required by your bank, credit-card company, or payment provider before the funds appear in your account.
Return Shipping
For approved standard-product returns, customers are generally responsible for return shipping unless the product arrived damaged, defective, or incorrect.
Please contact Numeralytics before mailing any return. Return instructions will be provided after your request is reviewed.
Items returned without prior authorization may not be accepted.
Exchanges
We replace directly purchased products when they arrive damaged, defective, or incorrect.
Personalized products are not exchangeable because of customer-submitted errors or changes in preference after production has begun.
Sale and Promotional Purchases
Unless otherwise stated at the time of purchase, eligible sale or promotional merchandise follows the same return conditions described in this policy.
Discounted services, promotional codes, and session purchases are governed by the cancellation or rescheduling terms associated with those services and are not covered by this physical-product return policy.
Need Help?
For questions about a return, refund, damaged order, or incorrect item, contact:
Numeralytics
malinda@numeralytics.net
Please include your order number whenever possible.